Refund Policy — Crafted By Words

Digital Products — No Refunds

By purchasing a Digital Product from this website, you acknowledge and agree that you are buying downloadable or instantly-accessible digital content, and that this purchase is final.

Why This Policy Exists

• — Digital Products are delivered instantly and cannot be "un-downloaded" or "un-accessed."
• — Unlike physical goods, there is no way for us to verify non-use once a file has been opened, saved, or shared.
• — This policy protects the value of the digital work created for all customers and is standard practice across the digital goods industry.

We Recommend Before Purchase

To avoid any disappointment, please carefully review the product description, preview, and any sample content provided on the product page before completing your purchase. If anything is unclear, contact us with your questions before you buy — we're happy to help you decide if a product is the right fit.

Exceptions

The only situations in which we will consider a refund on a Digital Product are:

• — You were charged more than once for the same order due to a technical or payment gateway error (duplicate payment).
• — The file you received is corrupted, unreadable, or materially different from what was advertised, and we are unable to resolve this by sending a working replacement.

In either case, contact us within 7 days of purchase with your order details, and we'll review the situation and get back to you.

Our Services

This Refund Policy applies specifically to Digital Products purchased directly through this website. It does not apply to our marketing, branding, and sales agency services (email marketing, social media marketing, copywriting, content marketing, personal branding, or marketing & sales strategy engagements), which are governed by the payment and cancellation terms of the individual service agreement or proposal signed with each client.

Questions?

If you have any questions about this Refund Policy, reach out to us: