Return Policy — Crafted By Words

Digital Products — No Returns

This is standard practice across the digital goods industry: once a file is downloaded, a link is accessed, or content is unlocked, the product cannot be taken back or resold, so it falls outside the scope of a traditional physical-goods return process.

Why We Don't Offer Returns

• — Digital Products are delivered instantly upon successful payment.
• — Once downloaded or accessed, the product cannot be "given back" the way a physical item can.
• — This protects the integrity and value of the digital work we create for all our customers.

Before You Buy

To help you make a confident purchase decision, every Digital Product page includes a clear description, preview, or sample of what's included. We strongly encourage you to review this information carefully, and reach out to us with any pre-purchase questions, before completing checkout.

Our Services

This Return Policy applies specifically to Digital Products purchased directly through this website. It does not apply to our marketing, branding, and sales agency services (such as email marketing, social media marketing, copywriting, content marketing, personal branding, or marketing & sales strategy engagements), which are governed by the terms of the individual service agreement or proposal signed with each client.

Faulty or Corrupted Files

If a file you purchased is genuinely corrupted, unreadable, or does not match its product description, this is treated as a delivery issue rather than a return — contact us within 7 days of purchase and we'll make it right by re-sending a working copy of the file.

Questions?

If you have any questions about a Digital Product before or after purchase, reach out to us: